WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Kansas, Maryland and the Southeast. With an expansive portfolio of advanced services including high-speed Internet, data, voice, cloud and cable television services, the company is dedicated to delighting customers with friendly, quality service at affordable prices. To get valuable feedback from its customers for future services improvement, WOW! conducts a customer satisfaction survey. All you need to do is to go to survey.wowway.com and fill out the WOW! Survey.
Filling out this can be very important for the WOW! people as they want to improve their service. By filling out this survey and providing your valuable feedback, you can help them improve their quality, services, and even their interactions with customers.
Requirements and rules for the WOW! Survey
To fill out the WOW! Customer Satisfaction Survey, you must have:
- Access to a device that is capable of connecting to the Internet.
- Access to an Internet connection that is smooth and fast.
- A technician ID# or customer care representative ID#.
- You can only fill out the survey twice within 30 days.
The procedure of filling out the WOW! Survey
- On your computer, open up your preferred web browser and in the search tab, type in the following address: survey.wowway.com
- In the fields provided, you will need to enter in your technician ID# or customer care representative ID#.
- Over the next few pages, you will be asked a series of questions about your experience and the quality of the product. Answer all questions honestly.
- At the end of the survey you may be asked some demographic based questions, these help the people analysing to make sense of results.
- Complete the survey!